Manifest Mind Tribe — General Terms and Conditions (Coaching & Courses)
1. Definitions
"Company": Manifest Mind Tribe.
"Client": the person or entity buying Services from the Company.
"Services": coaching, live or recorded courses, workshops, programs, memberships, digital products, and consulting.
"Agreement": these Terms together with any order confirmation, invoice, or program sign‑up.
2. Scope of Services
The Company will provide Services as described in the applicable order, invoice, or course description. Services may be delivered in one or more formats: in‑person, live online (webinar/video conference), recorded/self‑paced, or a hybrid of these (collectively, "Delivery Modes").
The course description will state the Delivery Mode, start date, location (if in‑person) and any required software or access instructions.
Any change to scope or Delivery Mode will be agreed in writing and may affect price and schedule.
3. Client Obligations
The Client will provide information, access, and cooperation reasonably required for delivery of Services.
The Client is responsible for their own decisions, actions, and results arising from participation.
4. Fees and Payment
Fees are as set out in the order or invoice. Payment is due within seven (7) days of invoice.
Late payments may incur interest at the lesser of 1.5% per month or the maximum permitted by law.
The Company may suspend access to Services for overdue accounts after reasonable notice.
5. Cancellation and Refund (Coaching & Courses)
Seven‑Day Right to Cancel: The Client has a right to cancel for a full refund within seven (7) calendar days after the official program or course start date (the "Refund Window"). The Refund Window begins on the first day course or program content, live session, webinar, or coaching access is made available to the Client, not the date of purchase.
Delivery Mode specifics:
In‑person courses: the Refund Window begins on the first in‑person session date. Attendance at an in‑person session does not change the Refund Window start.
Live online (webinar/conference) courses: the Refund Window begins on the date/time the first live session or webinar is held (or when access to the live session is granted).
Recorded/self‑paced courses: the Refund Window begins on the date the Client is granted access to course materials.
Hybrid courses: the Refund Window begins on the date the first component (whether live, in‑person, or access to materials) is provided.
Recordings and access: If recordings are provided or access to materials is granted, that constitutes access and starts the Refund Window. Late arrival to live sessions does not extend the Refund Window.
How to Cancel: To cancel and receive a refund, the Client must notify the Company in writing to [email protected] within the Refund Window and include the Client’s name, program name, and order/purchase details.
Refund Timing: If valid cancellation is received within the Refund Window and approved, the Company will refund the paid fees (less any non‑refundable third‑party transaction fees) within fourteen (14) days of approval.
After the Refund Window: No refunds are available after the seven (7) day Refund Window unless otherwise agreed in writing.
Single coaching sessions and short workshops: cancellations with less than forty‑eight (48) hours’ notice may be charged in full; coaching packages follow the Refund Window above from the package start date.
Digital products: Self‑paced digital products are refundable only if cancellation is made within the Refund Window and no more than a small portion of content has been accessed, unless local consumer law requires otherwise.
6. Confidentiality
Both parties will keep confidential non‑public information marked or reasonably understood to be confidential. Confidentiality survives termination for three (3) years.
7. Intellectual Property
The Company retains all intellectual property rights in course materials, recordings, frameworks, templates, and content. The Client is granted a limited, non‑exclusive, non‑transferable licence to use materials for personal and internal business purposes only.
The Client must not copy, distribute, sell, or publicly share materials without the Company’s prior written consent.
The Client retains ownership of Client‑provided materials.
8. Warranty and Disclaimer
The Company will provide Services with reasonable skill and care. Results are not guaranteed; the Client is responsible for applying learning and taking decisions.
Except as expressly stated, Services are provided "as is" and all other warranties are excluded to the extent permitted by law.
9. Limitation of Liability
To the maximum extent permitted by law, the Company’s total liability for any claim arising under or in connection with this Agreement is limited to the total fees paid by the Client for the specific Service that gave rise to the claim.
The Company is not liable for indirect, special, incidental, or consequential losses (including loss of profits or business).
Nothing in these Terms limits liability for death, personal injury, or other liabilities that cannot be limited under applicable law.
10. Data Protection
The parties will comply with applicable data protection laws. The Company may process personal data to deliver Services; details are set out in the Company’s Privacy Policy.
The Client must obtain consents required for the Company to process any personal data provided by the Client.
11. Force Majeure
Neither party is liable for delay or failure to perform caused by events beyond reasonable control (e.g., natural disasters, strikes, pandemics, government actions). Affected obligations are suspended while the event persists.
12. Term and Termination
The Agreement begins on acceptance and continues until Services are completed or terminated.
Either party may terminate for material breach if the breach is not remedied within thirty (30) days’ notice. The Company may terminate immediately for non‑payment.
On termination the Client remains liable for Fees for Services performed up to termination and for any non‑refundable costs incurred.
13. Independent Contractor
The Company provides Services as an independent contractor. Nothing creates an employment, partnership, agency, or joint venture relationship.
14. Assignment
The Client may not assign rights or delegate obligations without the Company’s written consent. The Company may assign to an affiliate or successor.
15. Notices
Notices must be in writing to the contact details below and are effective on delivery.
16. Severability
If any term is found invalid or unenforceable, the remainder stays in force and the parties will negotiate a valid substitute term that reflects the original intention.
17. Entire Agreement and Variation
These Terms, together with order details and any written addenda, constitute the entire agreement between the parties. Variations are effective only if in writing and signed by authorized representatives.
18. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of South Africa. Parties will first seek to resolve disputes by good‑faith negotiation or mediation. If unresolved, disputes will be submitted to the courts of the Republic of South Africa.
19. Contact
Manifest Mind Tribe
Phone: +27 81 442 4704
Address: Sandton, South Africa
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